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As some might know, I have been studying for the CPA exam, and have had success in three of the four exam sections. I have been using the Bisk CPA Review software. I will not go into the many errors that the software has infused in it's terribleness. Suffice it to say, using the software was frustrating. The thing that I am griping about today is the customer service that is provided. I complied with all of the requirements to answer all of the questions and spend over a minute on each one. I mailed them my statistics via certified mail. Then I promptly informed them of the worst event in my life since the New Kids On The Block reunited. I have now spent over two months calling and emailing several people in sales, customer service, and technical support. They don't understand the concept of "I put my statistics in a folder labelled 'Statistics'." Hopefully I can convince them through the art of persistence. If they do send me the refund, it still won't cover the cost of taking the exam again. Man I hope I come up with my million dollar idea soon.